Refund and Returns Policy for Unigh Children’s Toys
At Unigh, we are committed to ensuring that you are completely satisfied with your purchase. If you’re not entirely happy with your order, we offer a straightforward refund and returns process.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in original packaging, and in the same condition as when received.
- Certain items, such as sale items and personalized toys, are non-returnable.
2. Non-Returnable Items
- Personalized or customized products.
- Items marked as final sale or clearance.
3. Initiating a Return To start a return:
- Contact our customer support team at [email protected] with your order number and reason for the return.
- Once approved, we will provide return instructions and a shipping address.
4. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- If the product is damaged or defective, Unigh will cover return shipping fees.
5. Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.
- Shipping fees (if applicable) are non-refundable.
6. Exchange Policy
- Unigh does not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.
7. Damaged or Defective Items
- If you receive a defective or damaged product, contact us within 7 days of receiving the item, and we will arrange for a free replacement or refund.
8. How to Package Your Return
- Ensure the product is securely packed to avoid damage during transit.
- Include a copy of your receipt or order confirmation inside the package.
9. Contact Information If you have any questions regarding refunds or returns, please contact us at:
- Email: [email protected]
- Phone: (769) 216-3647
- Address:3175 Robinson St Jackson, Mississippi(MS), 39209